WhatsApp Pricing
Simple WhatsApp packages for growing businesses
Choose the package that fits your team size, customer communication needs, and level of automation.
All packages include access to the SoloGrit WhatsApp portal. Meta messaging fees are charged separately.
Choose the package that fits your business
All prices exclude VAT.
Starter
From R1,950/month
For small businesses getting started with WhatsApp.
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1 WhatsApp number
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up to 3 users
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shared inbox
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basic conversation assignment
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approved template messaging
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basic bulk sends
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up to 2,500 contacts
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up to 2 automations
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basic reporting
Best for:
small teams handling enquiries, reminders, updates, and day-to-day customer communication.
Growth
From R4,900/month
For growing teams using WhatsApp regularly.
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up to 2 WhatsApp numbers
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up to 10 users
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shared inbox with assignment and reassignment
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internal notes and chat tags
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scheduled sends
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contact tags and segments
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up to 10,000 contacts
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up to 10 automations
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message, send, and user reporting
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CSV export
Best for:
businesses running regular support, follow-up, reminders, confirmations, and simple campaign communication.
Plus
From R8,500/month
For larger teams needing more control, visibility, and automation.
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up to 3 WhatsApp numbers
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up to 25 users
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advanced inbox controls
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team routing and supervisor visibility
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higher-volume and scheduled sends
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advanced segmentation
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up to 50,000 contacts
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up to 25 automations
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advanced reporting
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manager and agent roles
Best for:
teams that need stronger operational visibility, more users, and more advanced WhatsApp workflows.
Important to know
Meta messaging fees are charged separately
Starter onboarding is included with a 12-month commitment. Onboarding fees apply to Growth and Plus.
custom integrations and managed services are quoted separately
additional users, numbers, contacts, and automation capacity can be added
Includes:
guided setup
business onboarding support
portal configuration
template setup assistance
user setup
* No onboarding fee for Starter packages with a 12-month commitment
Once-off onboarding
From R7,500 *
Optional add-ons
+
additional users
+
additional WhatsApp numbers
+
extra contact blocks
+
extra automation blocks
+
priority support
+
onboarding and training sessions
+
API or integration access
+
custom setup services
View full feature comparison
Feature Area | Starter | Growth | Plus |
|---|---|---|---|
Monthly Price | From R1,950 | From R4,900 | From R8,500 |
Best For | Small businesses getting started | Growing teams using WhatsApp regularly | Larger teams needing more control and automation |
WhatsApp Numbers | 1 | Up to 2 | Up to 3 |
Users | Up to 3 | Up to 10 | Up to 25 |
Contacts | Up to 2,500 | Up to 10,000 | Up to 50,000 |
Onboarding | Guided setup | Guided setup + template assistance | Priority onboarding + migration help |
Shared Inbox | Yes | Yes | Yes |
Conversation Assignment | Basic manual assignment | Assign + reassign chats | Team routing + supervisor visibility |
Chat Statuses | Open, Pending, Closed | Open, Pending, Closed | Open, Pending, Closed + priority handling |
Inbox Views | All chats, My chats, Unassigned | Team filters + chat tags | Saved views + advanced filtering |
Internal Notes | No | Yes | Yes |
Templates | View, submit, send | View, submit, send, schedule | View, submit, send, schedule, approval workflow |
Bulk Sends | Basic | Audience-based sends | Higher-volume sends |
Send Scheduling | No | Yes | Yes |
Send History | Basic | Detailed | Detailed + performance view |
Contact Import | CSV import | CSV import/export | CSV import/export |
Tags / Segments | Basic tags | Tags + segments | Advanced segmentation |
Custom Fields | No | Up to 5 | Up to 15 |
Automations | Up to 2 | Up to 10 | Up to 25 |
Automation Types | Welcome, away message, keyword menu | Lead capture, FAQ, reminders, registration | Advanced branching, reusable flows, event-based triggers |
Human Handoff | Yes | Yes | Yes |
Reporting | Basic message activity | Message + user + send reporting | Advanced reporting + automation performance |
Date Filters | Basic | Yes | Yes |
CSV Export | No | Yes | Yes |
User Roles | Admin | Admin, Agent | Admin, Manager, Agent |
Billing & Usage View | Yes | Yes | Yes |
API / Integrations | No | Optional add-on | Optional add-on |
Priority Support | No | Optional add-on | Optional add-on |