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Stop managing client WhatsApps from one front-desk phone.
SoloGrit gives appointment-based businesses one shared workspace for client enquiries, booking questions, reminders and follow-ups — so your team can handle messages properly without everything depending on one front-desk phone.
Keep your existing booking system. Fix the WhatsApp conversations around it.
Hi Thandi, yes. We have 10:30 or 14:00 available. Would you like us to reserve a slot?
Hi, do you have availability for a facial this Friday?
14:00 please.
Confirmed. We’ll send you a reminder before your appointment.
SoloGrit Practice Inbox
Online
Shared inbox
Team users
Follow-ups sent
1
3
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WhatsApp works well — until the business outgrows one phone
WhatsApp is often the easiest way for clients to contact your business. But when enquiries, booking questions and follow-ups all depend on one phone or one person, it becomes harder to know what has been replied to, what still needs attention, and whether anything has slipped through the cracks.
Client enquiries and booking questions sit on one front-desk phone.
Staff use personal WhatsApp numbers to follow up.
The same replies are typed manually again and again.
No one has a clear view of what still needs attention.
Give your team one place to manage client conversations properly
SoloGrit gives your front-office or admin team a shared workspace to manage enquiries, booking questions, reminders and follow-ups, while giving the owner or manager better visibility over what is being handled.
1
Shared team inbox
Let reception, admin or front-office staff manage client messages from one shared workspace instead of one phone or one WhatsApp Web session.
2
Clear visibility
See what has been replied to, what still needs attention, and who is handling each conversation.
3
Consistent replies
Use approved templates and saved replies so clients receive clear, professional communication from the team.
4
Contacts and groups
Organise clients into simple contact groups for reminders, follow-ups, updates or selected broadcasts.
5
Basic broadcasts and follow-ups
Send approved messages to selected clients or groups without manually messaging each person one by one.
6
Guided setup
We help your team get started with users, contacts, templates and the first practical workflows.
Know that client messages are being handled properly
As the owner or manager, you do not need to be involved in every conversation.
But you do need confidence that enquiries are being answered, follow-ups are not being missed, and your team has a clear process.
See what needs attention
Quickly identify conversations that still need a reply or follow-up.
Keep the team aligned
Give reception, admin and front-office staff one shared place to work from.
Protect the client experience
Help clients receive consistent, professional communication that reflects the standard of your business.
Your booking system manages appointments.
SoloGrit helps your team manage the client conversations around them.
Booking questions and availability enquiries
Appointment confirmations and reminders
Rescheduling, cancellations and follow-ups
Voucher, package, treatment and service questions
Built for appointment-based service businesses.
If your clients already use WhatsApp to ask questions, make bookings, reschedule appointments or follow up, SoloGrit helps your team manage those conversations more professionally.
Aesthetics clinics
Dental practices
Wellness centres
Day spas
Beauty salons
Physios
Optometrists
Hair salons
Practical use cases from day one.
This is not a complex enterprise system. It is a practical way to control the WhatsApp messages your team already handles every day.
Aesthetics
Treatment enquiries, consultations, aftercare, rebookings and review requests.
Dental
Appointment questions, confirmations, reminders and payment follow-ups
Wellness
Session enquiries, care instructions, reminders and client check-ins.
Day spas
Package questions, voucher requests, appointment reminders and promotions.
A simple Starter plan for smaller teams.
Start with one WhatsApp number and a shared team workspace. Upgrade later if your team, message volume or workflows grow.
For teams that have outgrown one phone.
R1,950/month
Ideal for reception or admin teams that need one shared place to manage daily client messages.
One WhatsApp number
Shared team inbox
Contact groups
Basic broadcasts
Guided onboarding
Up to 3 users
Contact management
Approved message templates
R100 included monthly messaging credit
Messaging credit note: Your included monthly credit is applied first to eligible WhatsApp message charges. The portal shows your Rand balance and estimated messages remaining. Additional usage can be topped up or billed separately.
Messaging credits help keep usage clear
Starter includes R100 monthly messaging credit. This is applied first to eligible WhatsApp message charges, and the portal shows your Rand balance and estimated messages remaining.
Available credit
R72.40
Monthly Included
R100.00
Marketing messages
±5
Promotions, offers and campaign-style templates
Reminder messages
±40
Reminders, confirmations and useful updates
Direct responses
±500
Replies sent during an open customer service window
Example only. Actual message estimates may vary by message type, country and exchange rate.
Simple usage control for small teams.
Your team can see how much messaging credit is available, what has been used, and when a top-up may be needed.
Included monthly credit is used first
Rand balance shown in the portal
Estimated messages remaining by type
Usage history shows messages and charges
Top up when included credit is used
See how SoloGrit could improve the way your team manages WhatsApp
Tell us a little about your business and how you currently manage client messages. We’ll send you more information and help you understand whether SoloGrit could work for your team.
Information relevant to your type of business
A clearer view of how the shared team inbox works
The option to arrange a 20-minute walkthrough
Unit 210, The Foundry, 74 Prestwich Street, De Waterkant, Cape Town
©2026 by SoloGrit. WASPA Affiliated.